Yes — every Ami Mochi scrunchie is handcrafted in Yokohama, Japan, using Japan-made yarns and curated fabrics.

Small variations in size, texture, or colour are natural and part of the handmade charm.

Our products are made with premium Japan-made yarns, high-quality textiles, and limited fabrics carefully selected for softness and comfort.

Each scrunchie is approximately 12 cm in diameter (unstretched).

Because they are handmade, small variations may occur.

Yes — we keep a small ready-made stock for each design so most orders ship quickly.

Yes — made-to-order is available for up to 5 pieces per design.

For larger quantities, corporate gifting, or event orders, please contact us before purchasing so we can confirm production timelines.

• In-stock items: 1–3 business days
  
• Made-to-order items: 3–7 business days
  

You will receive a shipping confirmation email once your order is dispatched.

All orders are shipped from Yokohama, Japan.

Shipping rates and free-shipping thresholds vary by region and are shown at checkout.

Estimated delivery times:

• Japan: 1–3 days
  
• Asia: 4–10 days
  
• US / Europe / Australia: 7–14 days
  

Actual times may vary based on customs and seasonal delays.

Depending on your country, customs or VAT may apply.

These fees are the responsibility of the customer.

We accept:

• Credit cards
  
• PayPal

All payments are processed securely.

Due to hygiene reasons, we do not accept returns or exchanges unless the item arrives damaged or defective.

Please contact us within 3 days of delivery and include:

• Your order number
  
• Photos of the issue

We will arrange a replacement or refund.

Yes — we offer custom production for:

• corporate gifts
  
• boutique shops
  
• club / school events
  
• seasonal gift sets
  

Please contact us for timelines and special quotation.