Frequently Asked Questions (FAQ)

Are your scrunchies handmade?

Yes — every Ami Mochi scrunchie is handcrafted in Yokohama, Japan, using Japan-made yarns and curated fabrics.

Small variations in size, texture, or colour are natural and part of the handmade charm.

What materials do you use?

Our products are made with premium Japan-made yarns, high-quality textiles, and limited fabrics carefully selected for softness and comfort.

How big are the scrunchies?

Each scrunchie is approximately 12 cm in diameter (unstretched).

Because they are handmade, small variations may occur.

Do you keep items in stock?

Yes — we keep a small ready-made stock for each design so most orders ship quickly.

Do you offer made-to-order?

Yes. Our pieces are created in small batches, and select items may be made to order depending on availability.

For larger quantities, corporate gifting, or special requests, please contact us before purchasing so we can discuss production timelines and arrangements.

How long is the processing time?

  • In-stock items: 1–3 business days
  • Made-to-order items: 3–7 business days

You will receive a shipping confirmation email once your order is dispatched.

Where do you ship from?

All orders are shipped from Yokohama, Japan.

Do you ship internationally?

Yes. We ship worldwide from Japan.

International orders qualify for free shipping on orders over ¥9,800.

Shipping rates and delivery times vary by destination and will be calculated at checkout.

How long does shipping take?

Estimated delivery times:

  • Japan: 1–3 days
  • Asia: 4–10 days
  • US / Europe / Australia: 7–14 days

Actual times may vary based on customs and seasonal delays.

Will I be charged customs or import taxes?

Depending on your country, customs or VAT may apply.

These fees are the responsibility of the customer.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal.

All payments are processed securely at checkout.

A PayPal account is not required to pay by credit or debit card.

Do you accept returns?

Due to hygiene reasons, we do not accept returns or exchanges unless the item arrives damaged or defective.

My item is damaged — what should I do?

Please contact us within 3 days of delivery and include:

  • Your order number
  • Photos of the issue

We will arrange a replacement or refund.

Can I order in bulk for events or shops?

Yes — we offer custom production for:

  • corporate gifts
  • boutique shops
  • club / school events
  • seasonal gift sets

Please contact us for timelines and special quotation.